I hear this statement too frequently and feel like I am not communicating well. Perhaps it is simply an error in perception... People always tell me, Brad "don't take it personally" ... Even people that have known me for years mistake my response to situations as 'me taking the situation personally' when in reality I am just genuinely concerned about the decision that has been made and the cause and effect it will likely have. I also have an instinct to know the difference between a bad decision and a good one. I frequently 'push back' on change when it is something that impacts a routine I have carefully developed, especially when the changes are being made without my input or involvement. I have stated over and over again in many places on my website that I put my heart and soul to everything I do. I generally have a very methodical and well laid out plan for nearly ever word I speak and every step I take. Even my worst disasters were once well intentioned plans. When people make changes without thinking about how it impacts my routine it disturbs me, but I am always open to feedback and flexible as needs change - as long as I am included in the decision making process or at least given the opportunity to understand why the process/procedure/routine needed to change. I guess I was spoiled when I was younger, but my parents respected my intelligence enough to always explain "why", I was never told just "because". I was taught to understand and reason - after all it is the only way we can learn. I think people sometimes take my desire to understand the reason for change, and my inquisitive nature to learn, as me 'taking it personally' implying that I am offended in some way. The truth is I do not offend easily. You can hurt my feelings far faster than you will ever offend me, because I realize I am human and I make mistakes. I also make decisions based on the information I am provided. If I am supplied with bad or inadequate information, my decisions may be poor as a result. It all goes back to communication and how well we either do or don't do it. This applies to everyone. If I ask someone for help with something and they don't do it well, I have to take a significant amount of responsibility because I failed to provide the necessary directions to achieve what I anticipated and was looking for. If I get visibly frustrated by something it is because I may think the decision or situation is being handled poorly. Often this happens when a lack of communication has caused poor results or I feel will cause poor results. I especially feel upset when I realize this will impact someone undeserving of lesser results due to poor planning. I try to always remember not everyone holds the entire puzzle and can see every piece. We all hold different pieces and unless we learn to openly share and communicate the information we have we will never reach our goal of a finished or complete picture. In the end, everyone loses from the lack of being able to share what they have and know. Greed applies not only to money, but also information. It's simply the lack or unwillingness to share (fill in the blank). We need to work collectively to understand how all of our decisions impact others. The only way to do that is to include these people in the process. In the end, you have a better process and a happier team which always ends with higher productivity & satisfaction. This quote applies in so many ways.... Tell me, I’ll forget Show me, I’ll remember Involve me, I’ll understand... |

