At Canon ITS I started in the technical support department taking inbound phone calls back in 1996. I quickly was promoted to Senior Technician. During my tenure I also had the opportunity to assist in the development of Canon’s Quality Assurance Department, since then I was instrumental in the technical training for Canon’s Small Office Home Office division. After establishing these departments and curriculums I was encouraged to accept a promotion to the Customer Relations Department. After seeing my abilities I was quickly tasked with representing the Office of the President; where I handled a multitude of projects for Canon’s Executives including but not limited to the following; correspondence to the President’s Office and Executive Officers, Better Business Bureau inquiries, Attorney General case assistance, Consumer Affairs case assistance, Liaison between Canon divisions and consumer contacts, Media inquiries, and assistance to Canon’s Legal Department.  It enabled me to learn many paralegal processes.  I was promoted in late 2008 to the Program Management Group, in which I will be involved in a number of wide range management projects, which often involve making processes more efficient and customer friendly.  In the end the goal is to help Canon achieve its goal of aligning all its aspects with Kyosei.

People often ask me, "what do you do..." 

"What is a Program Specialist?   To make the definition as simple and straight forward as possible, the Program Management team is essentially a liaison or ambassador between Canon ITS and Canon USA to include its business partners and subsidiaries.   We essentially build bridges.  We showcase all the programs and support options available through Canon Information Technology Services; externally and internally we work with different departments and teams to streamline and maximize these program’s effectiveness to support our customers and maintain brand loyalty.  We work to close-the-gap between our core business partners and the front line; to raise the bar, keeping our “world class” support #1 in the industry and anticipating what tomorrow's demands might be.   We accomplish this by maintaining our moral obligation to Kyosei, Canon’s corporate philosophy and guiding principle. "